Frequently asked questions

I cannot charge my Seaver device, what can I do?

The first charge may be more difficult because the battery has remained a long time uncharged. Do not worry, after a few charging, it will be much quicker. Gently move the charger to find the charging point. If needed, watch our support videos available on our Youtube channel.
If the problem persists, send a video of you charging your Seaver device at: help@seaverhorse.com

How to download the latest updates?

On your phone, go to your Google Play (Android) or App Store (iOS) to get the latest updates. Thanks to the updates, you will be able to enjoy new features. Do not hesitate to follow Seaver on social networks or subscribe to our newsletters to be informed on the latest updates!

How do I connect my phone to my Seaver girth sleeve or to my Seaver girth?

First, you need to turn on the Bluetooth on your phone. Open the Seaver app and click on the Bluetooth icon at the bottom right. You should see your Seaver girth sleeve or Seaver girth appear. Click on the product you want to pair with. Once connected, you will see the battery level of your Seaver.
Note: when a Seaver device is connected to a phone, it is no longer visible on other phones. Make sure to connect in Bluetooth only through the application (be careful to not pair it in the Bluetooth settings of your phone).

What can I do if I do not detect my Seaver device?

Make sure you have your Seaver device near your phone. Then check these three points:
- LOADING: Most often when your Seaver is not detected it is not loaded. Put your product in charge 1 to 2 minutes and see if it appears in your Seaver app. Only charged girth can be recognized by the Seaver app.
- PROXIMITY: Bluetooth has a range of 20 to 50 meters. Some materials or interferences may decrease this distance.
- LOCATION: Go to the settings of your phone, activate the location for your phone, and add the permission "location" for the application Seaver. If the problem persists, contact us at help@seaverhorse.com

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